Refund policy

🔁 Return & Refund Policy 💎

Welcome! 🙌
Hum clear aur simple rules follow karte hain taa-ke aapka shopping experience smooth & tension-free rahe.
Order place karne se pehle please ye policy dhyaan se parh lein 👇

📦 Delivery Receive Karte Waqt ⚠️

Parcel receive karte hi product check karna zaroori hai.

Agar product:

  • ❌ damaged ho

  • ❌ wrong item ho

  • ❌ koi cheez missing ho

👉 24 hours ke andar humein inform karein with clear photos ya video proof 📸

⚠️ Bohat zyada delay ke baad claims accept nahi kiye ja sakte.

🔄 Return Kab Consider Hota Hai? 🤝

Return sirf in cases mein consider kiya jata hai:

✅ Damaged product
✅ Incorrect item delivered
✅ Manufacturing defect (unused product)

Return Conditions 📋

  • ⏰ Request 7 days ke andar

  • 📦 Product unused & original condition mein ho

  • 🧾 Original box, tags, accessories & seals intact hon

  • 🎥 Electronics ke liye proof required ho sakta hai

⚠️ Har return request case-to-case basis par evaluate hoti hai.

❌ Non-Returnable / Non-Refundable Items 🚫

💄 Health & Beauty

🧴 Hygiene & safety reasons ki wajah se:
❌ Opened ya used items return / refund ke liye eligible nahi

⌚ Smart Watches

❌ Seal broken
❌ Mobile se paired
❌ Worn, scratched ya used

🔌 Tech & Gadgets

❌ Used ya tested items
❌ Compatibility ya software related issues

🚗 Car Accessories

❌ Installed ya use kiye gaye items
❌ Electrical items once tested

🏠 Home & Kitchen

❌ Used items
❌ Delivery ke baad mishandling se damage

💰 Refund Policy 💸

Agar return approve ho jaye:

⏳ Refund processing time ke andar complete kiya jata hai
💳 Refund methods:

  • Bank transfer

  • Store wallet

  • Next order adjustment (COD orders)

🚫 Cash refund available nahi hota.

🚚 Delivery Note 📦

Delivery timelines courier operations, product availability, aur external logistics factors par depend karti hain.
Is wajah se kabhi kabhi delay ho sakta hai ⏳

⚠️ Delivery delay automatic refund ka reason nahi hota.
Hum order status ke mutabiq appropriate support provide karte hain ✔️

📝 Policy Updates 🔄

Hum is policy ko kabhi bhi update ya modify kar sakte hain.
Website par available version final & applicable hoga.

⚖️ Legal Note 🛡️

Ye policy general information ke liye hai aur legal advice nahi.
Hum independently operate karte hain aur Shopify ke legal representatives nahi hain.

🤝 Final Note 💙

Order place karna ka matlab hai ke aap is Return & Refund Policy se agree karte hain.
Clear rules = better experience ✅